Marriott International reviews

1536692646

Jane McLeod

google

3

Limited menue. Food average and a bit pricey.

1541438510

Charlie

google

2

The afternoon tea was fabulous, it was well presented and tasted great. There was a wide range of teas available and these where brought out in small pots so you could see all the tea leaves along with a description booklet which was a nice touch. The afternoon tea did take longer than expected to come out, we were there for an hour before it arrived which i believe is a little too long. Especially as the experience is only booked for 2 hours. The Prosecco was good and not too dry, the waiter came on a regular basis and topped up anyone's glass who needed it. We opted to pay extra for the birthday package which i would not recommend and it is defiantly not worth the money and did not live up to the description provided. We were moved rooms due to filming on the day, the origional room had a view of marble arch the new one a view of a concrete wall not quite comparable. The "Birthday decorations" was a very small handful of confetti and 3 small balloons one of which was half inflated. A few sweets sprinkled with the confetti some of which were already eaten and just empty wrappers. At 15 per person extra i would say that was a waste of money. A birthday cake was also described as part of the deal and i was actually charged extra for that but didn't notice at the time. So all in all not something I'd reccomend nor what I'd expect from here.

1627447459

Elizabeth M. Du Vall

google

5

New management please! Otherwise loved it.

1627436659

RiverRat RVR

google

4

Great beds!

1543851847

S G

google

1

The service was not good. We arrived 15 mins before our table booking. We sat for 25 mins in a not so busy saturday evening before we were asked if we liked drinks. Our waitress seemed to be confused about what was happening regarding the fact we pre booked a surprise dinner for our friends 30th bday. Therefore she was not made to feel special by the staff at all. Food itself was presented beautifully and was tasty. But honestly, would not recommend. We came to spend. Service was slow. Waiter we had to light the birthday candles was rude. No apology was made. No one cleared our empty glasses or asked if we would like another beverage. We were left alone for so long, we had to ask for the bill twice. Which was then given to us and it was incorrect. To give Lanes of London 1 star, is already too much. Communication is needed in the team. Manners would also serve them well.